Question 1

What types of walkers are available and how do they differ?

Accepted Answer

There are three main types of walkers: standard walkers, two wheel walkers, and rollators. Standard walkers offer the most stability but require lifting. Two wheel walkers glide more smoothly and are easier to use indoors. Rollators have four wheels, hand brakes, and a built in seat, making them the most popular choice for everyday mobility. At our South Surrey store, we can show you the differences so you can choose the safest and most comfortable style for your needs.

Question 2

What is the difference between a walker and a rollator?

Accepted Answer

A walker usually has no wheels or two wheels and is made for maximum stability indoors. A rollator has four wheels, hand brakes, and a seat for resting. Even though they are technically different, most people call rollators “walkers,” so the names get mixed up all the time. In day to day use, when someone asks for a walker, they almost always mean a rollator because it is easier to use for regular walking and offers more comfort and mobility.

Question 3

How do I choose the right height for a walker or rollator?

Accepted Answer

The correct height is where your wrist naturally rests when your arms hang comfortably at your sides. This allows for a slight bend in the elbows and keeps your shoulders relaxed. If the handles are too high or too low, it can affect posture and cause discomfort. You can bring your height details to our South Surrey store or visit in person and we will size and adjust the walker for you on the spot.

Question 4

What makes premium walkers better than basic models?

Accepted Answer

Premium walkers and rollators offer lighter frames, smoother brakes, better seating, and more comfortable grips. byACRE models like the Carbon Ultralight and Carbon Overland are some of the most popular premium options because they are extremely lightweight, easy to lift, and feel very stable during everyday use. They also fold effortlessly and are designed for long term comfort. Upgrading to a premium walker usually means better handling, a smoother walk, and a more enjoyable day to day experience.

Question 5

What is the weight capacity of most walkers and rollators?

Accepted Answer

Most rollators support 250 to 300 pounds, while some heavy duty models support more. Choosing the right capacity helps with long term durability and stability. We can show you the specific ratings for each model in our South Surrey showroom to make sure the walker feels secure and comfortable.

Question 6

Are walkers and rollators good for both indoor and outdoor use?

Accepted Answer

Yes. Rollators with larger wheels handle sidewalks, paths, and store floors very well, while smaller wheels are better for indoor spaces. If you live in an apartment or use elevators, compact folding rollators work best. If you walk outdoors often, a model with larger wheels and a strong frame will feel smoother and safer.

Question 7

Do walkers and rollators come with warranty coverage?

Accepted Answer

Yes. Most walkers and rollators include manufacturer warranty coverage that protects against defects in the frame, brakes, and other key components. When you purchase from our South Surrey store, we help you understand the warranty for the model you choose and provide support if you ever need assistance in the future. Every walker is also adjusted and fitted properly at the time of purchase to make sure it feels safe and comfortable from day one.

Question 8

Do you offer delivery for walkers and rollators if I cannot come to the store?

Accepted Answer

Yes. We can deliver walkers across Surrey, White Rock, Delta, Langley, Vancouver, Richmond, and nearby areas. Delivery is quick and includes basic setup so your walker is ready to use right away. If you want to try a few models first, visiting our South Surrey showroom is the best way to compare comfort and fit.

15057 32 Ave, Surrey, BC

WALKERS